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Adora Privacy & Cookie Policy

Last Updated: 23/11/2025

1. Introduction

Adora ("we," "us," or "our") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information when you use our services via SMS, QR codes, the Adora dashboard, or our website at https://adorarewards.com.

By using Adora, you agree to the terms of this Policy.

2. Information We Collect

We may collect the following information:

Customers

  • Name
  • Mobile number
  • Transactional data (e.g., reward claims, balances)

Vendors

  • Business name
  • Representative contact details
  • Wallet activity
  • Reward settings
  • Transactional history

General

  • Browser type
  • IP address
  • Device type
  • QR scan history
  • SMS interaction logs

3. How We Use Your Information

We use the data we collect to:

  • Provide and improve our loyalty rewards services
  • Verify user identity and prevent fraud
  • Notify users of reward claims, expiry, and redemption opportunities
  • Manage vendor accounts and payment systems
  • Respond to inquiries and provide support
  • Send service updates and important notifications

We do not sell or rent your personal information to third parties.

4. How We Share Information

We may share information only in the following cases:

  • With vendors when customers claim or redeem rewards
  • With regulatory authorities if legally required
  • With trusted service providers (e.g., SMS delivery platforms) strictly for the operation of the service

5. Data Retention

  • Customer data is retained for up to 12 months after the last transaction or expiry of points.
  • Vendor transaction data is retained for a minimum of 24 months.
  • You may request deletion by contacting us at hello@adora.africa.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion
  • Withdraw consent for communications
  • Lodge a complaint with the Ghana Data Protection Commission

7. Security Measures

We implement the following:

  • OTP authentication for access and verification
  • Role-based access for vendors and internal team
  • Secure cloud-based storage with encryption
  • Regular system audits to detect vulnerabilities

8. Cookie Policy

Our website uses cookies to:

  • Track page visits and site performance
  • Remember user login sessions
  • Improve our services through analytics (e.g., Google Analytics)

You can disable cookies in your browser settings, but parts of the site may not function properly.

9. International Use

Adora is headquartered in Ghana and complies with Ghanaian data protection laws.
Users outside Ghana acknowledge that their information may be processed in Ghana, where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy & Cookie Policy periodically.
If significant changes are made, we will notify users via SMS or dashboard alerts.

11. Contact Us

For privacy-related inquiries, please contact:

Thank you for trusting Adora to reward your customers — safely and securely.